NO REPLY RECEIVED July 30, 1996 Polar Water Company Rt. 10 & 40 PO Box 35 Spring Grove, VA 23881 Dear Sirs: Have you heard of the old saying "there's a sucker born every minute"? I'm sure you have, as that appears to be the motto of your organization. I bought a gallon of your Polar water at the store today and conducted a taste test when I got home. A friend of mine blindfolded me and then twirled me around in a circle. Why he twirled me around in a circle was never explained, but I assume he had a good reason for doing so. He then put two glasses in front of me....one filled with polar water, and the other filled with regular tap water. I slowly drank each glass of water, and then the moment of truth arrived. After twirling me around in a circle one more time, my friend asked me which glass was Polar and which was regular. Believe it or not, I didn't have a clue, as the two glasses of water tasted identical. Just for fun, I took a guess and I wrongly identified your polar water as regular tap water. I resent the fact that your company acts as if Polar water is some kind of precious commodity that comes straight from the ice caps. To think that I paid $1.19 for tap water makes my blood boil. Your profits from this water must be enormous. Other than paying workers to hold the gallon jugs under faucets, expenses must be virtually non-existent. Before taking my complaint to the BBB and the FTC, I'll give you guys one opportunity to defend yourselves. I would also appreciate a refund for my purchase. The sales slip is enclosed. I look forward to your response. Very Truly Yours, Wilber Winkle 5764 Stevens Forest Rd. #606 Columbia, MD 21045